Conditions and Insurance (Marrakech - Agadir - Fes - Tanger)
How can I reserve a car?
Our booking reception system is 100% online , We cannot take bookings over the telephone but we are available to answer your questions and assist you on +212 (6) 10 57 11 40 or by e-mail Booking@samicar.com.
How do I know if my booking is confirmed?
When you book with us, you will first receive an email stating that we have successfully received your booking request. Once the reservation is confirmed, we will send you an e-mail to make your payment.
The time needed to confirm the reservation will depend on the car requested, we need 2 hours to confirm or reject the reservation.
If you don't receive anything, please check that you have given us the correct email address.
If you made your reservation more than 6 hours ago and you haven't received a confirmation email, it's likely that it has been blocked by the spam filter in your email account.
If you have not received an email, please contact us using the form on our website
Means of payment
To pay your reservation, you have 3 options
1 - Online By
Commercial card (professional)
Payment transactions are secured by the Center Monétique Interbancaire.
your reservation must be paid from your customer area. Please find the login and password on the validation email
Payment deadline : the payment deadline is set at 24 hours after receipt of the validation e-mail
After the expiration of the payment period your reservation will be automatically canceled
Confirmation time : Your booking will be confirmed immediately, if payment made within working hours.
2 - Bank transfer
Once the reservation is validated, we will send you an e-mail with the bank account number
Payment deadline: the payment deadline is set at 72 hours after receipt of the validation e-mail
It is necessary to write the reservation number in the reason for payment and send it to us by e-mail or WhatsApp/p>
3 - Cash
To confirm your request We require a prepayment of 10% to 20% of your reservation, payable online by credit & debit card or by bank transfer
The remaining amount will be paid in cash upon receipt of the vehicle in (EUR - GBP - USD -CAD - MAD - CHF)
How can I cancel my reservation?
To cancel your reservation, you have 2 options:
1 - you can cancel your reservation directly from your customer area.
2 - you also have the option of contacting customer service by email: firstname.lastname@example.org
Refund and free cancellation
- If you cancel your reservation 24 hours or more before the start of the rental, you will receive a refund of the total amount you paid
- If your reservation has been cancelled, the amount is immediately transferred to your bank account. This can take up to 10 working days to appear on your account depending on your bank.
We generally ask for a deposit of between 10% and 50% upon acceptance of your reservation by our system, and the balance upon delivery of the vehicle by card or in cash euro or dirham
Car rental without excess
When we rent a car, we want to feel protected and to be safe from any eventuality. Taking out good insurance is the solution to renting a vehicle with peace of mind.
When renting a car with Samicar, you will always have the compulsory traffic insurance included in your reservation. It covers damage to third parties and the insurance of vehicle passengers. But for added peace of mind we also include coverage for vehicle damage (CDW) and theft with excess.
Rent a car with comprehensive insurance without excess
But if you are looking for full coverage so you don't have to worry about a thing, Samicar has the perfect solution.
We offer RELAX PACK coverage, available for all models and in all agencies where you can rent your vehicle without excess. So you can reduce the costs to zero in the event of a claim.
coverage PACK RELAX
The coverage PACK RELAX is undoubtedly the best solution to rent a car without excess and travel in peace. But what does this insurance include? :
- No excess: you will not have to pay any additional costs in the event of an accident or damage. Your excess is reduced to 0 euros.
- Without any amount being blocked on your card: no security amount will be blocked on your card and you will be covered in the event of an incident.
- Damage that may occur during the rental of the car is covered. You just have to enjoy your vacation.
- Free 24 hour assistance during rental: Free assistance is included for the duration of your rental.
Choosing our RELAX PACK insurance is very simple.
After having selected the dates, the destination, the available options will be proposed to you.
All you need to do is select the RELAX PACK coverage and go! Enjoy your trip :
Our insurance packages
- When choosing the rental company in Morocco, you will notice that each one has a different pricing structure. While most car rental companies in Morocco offer a basic option - which is significantly cheaper - this rate only provides basic insurance (called \"Collision Damage Waiver\", CDW). On the other hand, Samicar's all-inclusive rate means you don't have to pay any additional fees. And since you will receive full coverage, there will be no deductible or deposit on your credit card.
- The biggest advantage of renting a car with the RELAX package is that you won't have to worry about your return to the airport. Comprehensive insurance covers damage on:
- All-inclusive coverage, no excess
- You do not have to leave a security deposit (deposit).
- Unlimited mileage
- Assistance and Breakdown 24/7
- Total anti-theft and anti-collision protection
- Total tire and windshield protection
- 24 hour airport service.
- the Windows
- la batterie
- Liability insurance
- Compulsory deposit between € 600 and € 1000
- Unlimited mileage
- 24/7 Roadside Assistance
- Partial anti-theft and anti-collision protection
- Partial tire and windshield protection
- 24 hour airport service.
Minimum age required
You must be at least 21 years old to rent a vehicle from Samicar,
A young driver supplement is charged for drivers under the age of 21 (€ 30).
Share the wheel with the option "multi drivers "
With the "multi drivers" option for your car rental in Morocco, alternate driving and relaxation and say goodbye to stress and fatigue. Ride in complete serenity and give up your place to discover the landscape.
The main driver is the only one insured to drive our rental cars but if you wish to take turns at the wheel, you can add as many additional drivers as desired with the "multi drivers" option (subject to availability). They will then be insured at the same title as the main driver and subject to the same general conditions.
Empty / empty (car delivered with 15 km autonomy)
You pick up your car with a empty tank, and bring it back with a empty tank.
Full / empty
* You must pay the first full online on the options page
* Unused fuel will not be refunded